Legal terms for wallets and accounts
Our Legal position starts with local eligibility: access is available where local law permits, and you remain responsible for checking the rules that apply to you in Indonesia. We ask for accurate account details and complete phone verification before access because wallet records must connect to
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the correct account holder. DANA, OVO, GoPay and QRIS appear as named payment routes, while bank transfer and virtual account instructions follow the account status shown at the cashier. We may pause a wallet action when identity details, receipt data or payment ownership needs checking. If
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a policy changes, we place the revised wording in the Legal area rather than relying on a message hidden inside a transaction screen. For a question about an account, send the relevant receipt or reference through our support path without sharing your password or wallet PIN.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.